Terms and Conditions
DATE: 17th October 2019.
When you are making your booking, your contract will be with Sweet travel d.o.o., Gabra Rajčevića 4, 20000 Dubrovnik, Croatia, PIN no: 24804378307, ID code: HR-AB-20-060152813, as Property Manager of Palazzo Vimbula.
By booking services with Sweet Travel d.o.o. through this website, you agree to have read, understood, and fully accept all Terms and Conditions of service listed below.
These Terms and Conditions shall apply to all dealings between Sweet Travel d.o.o. and the Customer to the exclusion of any other terms and conditions whether they appear on the stationery or correspondence of the Customer or elsewhere unless otherwise agreed in writing by Sweet Travel d.o.o. and apply specifically for online bookings.
2. FORMATION OF CONTRACT
2.1 Before making a booking, you must contact us to obtain confirmation that the chosen property is available for the dates required. Please note that availability and rates may vary but that you will be given the up to date rate. Once you have decided to proceed, you should contact our Reservations office by phone + 385 (0)99 2222 027 or email firstname.lastname@example.org to indicate your interest in booking our villa. Please note that if you email us, you should provide a contact telephone number so that we can contact you. One of our Advisors will phone you to discuss your specific requirements and collect the information needed in order to process your booking. We will then e-mail you an Invoice containing the details of your booking. Once you have checked that you are satisfied with the details contained in the Invoice and that you have read these Terms and Conditions, you need to arrange for payment in accordance with paragraph 3 below.
Our rates are expressed in € Euro. All payments may be done in € Euro, or equivalent in Croatian Kuna, by bank transfer (the account will show on your invoice). In the event of paying in Kuna, the amount your credit card account will be charged for is obtained through the conversion of the price from Euro into Croatian kuna according to the current exchange rate of OTP bank on the payment date.
By arranging payment, you confirm that you have read and agree to be bound by these Terms and Conditions, which are either sent to you alongside with your invoice or if you are making a booking by telephone, which is available on the website. Your booking will only be confirmed and effective when we issue a Booking Confirmation upon securing payment of the deposit (or full price if the booking is made less than 6 weeks before departure).
2.2 Bookings cannot be accepted from persons under 18 years of age at the time of booking. By these Terms and Conditions we reserve the right to refuse a booking without giving any reason.
4. THE PRICE
5. SECURITY AND TELEPHONE DEPOSITS
6. ALTERATIONS OF CANCELLATION BY US
7. CANCELLATION BY YOU
8. AMENDMENTS BY YOU
11. NUMBER OF PEOPLE USING THE HOLIDAY ACCOMMODATION
13. ARRIVAL AND DEPARTURE
15. YOUR RESPONSIBILITIES
17. LIABILITY OF US AND THE PROPERTY OWNER
Additional services stated on the website are available at extra charge, although such services cannot be guaranteed. Please give us as much notice as possible and we shall try to assist. We accept no responsibility for additional staff or services. Any other arrangements you make with your staff or any other person or the company providing services whilst you are staying at the property are between you and the staff and we accept no responsibility for these services provided and the terms and conditions on which they are provided.
22. SWIMMING POOL
24. SOCIAL EVENTS AND OTHER FUNCTIONS
25. SECURITY AND VALUABLES
27. VAN AND E-BIKE RENTALS
Send us an inquiry
The entire staff at Villa Palazzo Vimbula is there to cater to your wishes, provide an impeccable service, and make your stay with us a truly memorable one. If you have any questions concerning your accommodation or any additional services that we can provide for you, please email us at email@example.com, or call us at +385 (0)99 2222 027.
Mobile: + 385 (0)99 2222 027
Check in: from 2 p.m.
Check out: before 10 a.m.
Address: Gornji Rožat 15, 20000 Dubrovnik
Tell us about your dream holiday, and we'll do our best to make it happen.